Legal

Cancellation & Refund Policy

Last updated: 19 April 2026

At Utopia Women's Somatic Massage and Wellness, we value your time and ours. This policy explains our cancellation, rescheduling and refund terms and protects the availability of appointments for all of our clients.

1. Cancellations & rescheduling

We understand that life happens. We kindly ask that you give us as much notice as possible if you need to change or cancel your booking:

  • More than 24 hours' notice — cancel or reschedule free of charge. Any deposits or prepayments will be credited to a future booking or refunded in full.
  • Less than 24 hours' notice — a cancellation fee equal to 50% of the service price may apply, or your deposit may be forfeited.
  • No-shows (missed appointments with no contact) — the full service price may be charged, or your deposit/prepayment forfeited.

We consider circumstances on a case-by-case basis — genuine emergencies, illness and unforeseen events are handled with compassion. Please contact us as early as possible at utopiawomenssomaticwellness@gmail.com or 0466 985 172.

2. Late arrivals

If you arrive late, your session may need to be shortened so that the client booked after you is not affected. The full service fee will still apply. If you are more than 15 minutes late without contact we may treat it as a no-show.

3. Deposits & online prepayment

Some services require a deposit or full prepayment at the time of booking to secure your appointment. Deposits are:

  • Fully refundable if cancelled more than 24 hours before your appointment.
  • Non-refundable for cancellations within 24 hours or for no-shows.
  • Transferable once to a future appointment if rescheduled more than 24 hours in advance.

4. Refunds on completed services

In accordance with the Australian Consumer Law, you are entitled to a refund, replacement or repair if a service is not provided with due care and skill or does not match the description you were given. If you are unhappy with your session, please let us know within 7 days and we will work with you to resolve it fairly.

Change-of-mind refunds are not offered for services that have already been provided.

5. Gift cards

  • Gift cards are valid for 3 years from the date of purchase (as required by Australian Consumer Law).
  • Gift cards are non-refundable and cannot be exchanged for cash.
  • Lost or stolen gift cards cannot be replaced unless we can verify purchase details.
  • Any unused balance remains on the gift card until fully redeemed or expired.

6. Packages & prepaid sessions

  • Packages are valid for 12 months from the date of purchase unless otherwise stated.
  • Unused sessions are non-refundable but are transferable to another person with our written consent.
  • The discounted package price is forfeited if the package is cancelled after one or more sessions have been used — any remaining value will be calculated at the full individual service price.

7. Memberships

Monthly memberships can be paused or cancelled at any time with 14 days' notice. Unused membership credits expire according to the terms of your specific membership plan. Please contact us to make any changes.

8. Illness & safety

If you are unwell — particularly with a contagious illness — please do not attend your appointment. Cancellation fees will be waived in these circumstances. We reserve the right to reschedule any appointment where attending would not be safe for you, your practitioner, or other clients.

9. How to cancel or reschedule

You can manage your booking by:

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the "last updated" date shown at the top. Bookings made before a change will be honoured under the policy in effect at the time of booking.